Most Popular FAQs

• What is Asteroom?
• How do we charge? How about renewal?
• What kind of smartphones and 360° camera does Asteroom support?
• How to redeem voucher?
• How can I report issues to Asteroom via Feedback?

Edit 360° Virtual Tour

• How can I make a floor plan from the app?
• How can I connect the panos by setting up "hotspots"?
• How can I upload background music?
• How can I display agent contact information?
• Update the panorama thumbnail on the mobile app and web editor
• How can I take screenshots from a 3D virtual tour?
• View all questions

Use Pano Kit to Take Panoramas

• How can I shoot and create a project?
• What should I do if my 360° photos are blurry?
• What should I do if the rotator stops rotating?
• What should I do if the Bluetooth doesn’t work?
• What is the resolution of 360° photos taken by Asteroom?

Share Virtual Tour

• What is an active tour?
• How can I share 360° virtual tour?
• How to embed a virtual tour into your web page?
• Download your walkthrough teaser video

Asteroom app

• Setting up the Pano Kit with your phone
• Asteroom app tutorial
• How to shoot the perfect panoramic photo
• Adding detailed descriptions, texts, images, and links to the virtual tour
• Adding the floor plan
• Experiencing the virtual tour in VR
• View all questions

Asteroom web portal

• Upload panorama
• Build the linking between panoramas to create a virtual tour
• Add the information, image, video and 3D object in the online virtual tour.
• Upload floor plan
• Embed the online virtual tour to website

Devices for 360° Virtual Tour

• Devices to take 360° photos
• Connect Ricoh Theta with Asteroom
• Connect Insta360 ONE X with Asteroom
• Create 360° virtual tour with other 360° devices
• Use VR headset to experience the immersive tour